Refund policy
At Linkway, we want you to shop with confidence. If something isn’t right with your order, we’re here to help. Please review the policy below for details on order cancellations, returns, and refunds.
Order Cancellation
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Orders may be cancelled before shipment for a full refund.
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Once an order has been shipped, it can no longer be cancelled and must follow the return process instead.
To request a cancellation, please contact us as soon as possible at support@linkwayglobe.com.
30-Day Return Policy
Products purchased directly from linkwayglobe.com may be returned for a refund within 30 days of delivery, provided all return conditions are met.
Return Eligibility
To qualify for a return:
The return request must be submitted within 30 days of delivery.
Items must be returned in resalable condition, including all original packaging, accessories, and included items.
The product must not have damage, excessive wear, or missing components.
Proof of purchase (order number or confirmation email) is required.
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
Returns that do not meet these requirements may be refused.
Please confirm your iPad model before placing an order. Returns caused by selecting the incorrect iPad model may require the customer to cover return shipping costs.
Non-Quality Related Returns
For returns not caused by defects or errors on our part:
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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Only the returned item(s) will be refunded, not the total order value
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Discounted items will be refunded at the discounted purchase price
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Refunds apply to the product cost only
How to Initiate a Return
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Contact Us First
Email support@linkwayglobe.com with your order number and reason for return. Returns sent without prior approval will not be accepted. -
Receive Return Instructions
Once approved, we will provide the return address and instructions. -
Ship the Item Back
Securely pack the item in its original packaging and ship it using a trackable shipping method. We are not responsible for lost return shipments.
Refund Processing
Once your return is received and inspected:
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You will be notified by email of approval or rejection
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Approved refunds will be issued to the original payment method
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Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt and provide clear photos or videos showing the issue. Once verified, we will offer a replacement or refund at no additional charge.
Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
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Final sale or clearance items
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Promotional or free gift items
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Bulk orders (defined as orders of 10 or more units of the same product)
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Personalized or custom-made products
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Gift cards (if applicable)
If you are unsure whether your item qualifies, please contact us before submitting a return request.
Exchanges
We do not offer direct exchanges. To receive a different item, please return the original product (if eligible) and place a new order.
Third-Party Purchases
Products purchased through third-party platforms, marketplaces, or authorized retailers (such as Amazon or other distributors) are subject to the return and refund policies of those sellers. Please contact the original seller directly for assistance.
Linkway reserves the right to update or modify this Refund & Return Policy at any time. Any changes will take effect immediately upon being posted on this page.
Contact Us
For questions regarding cancellations, returns, refunds, or warranty claims, please contact us at:
📧 Support@linkwayglobe.com