Refund Policy

Overview

We accept return requests for eligible products purchased directly from linkwayglobe.com within 30 days of delivery.

This is a 30-day return request window, not an unconditional money-back guarantee. Returned products must meet the eligibility requirements described below.

Order Cancellations

To request an order cancellation, contact support@linkwayglobe.com as soon as possible.

Orders may be cancelled for a full refund before they enter fulfillment.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. The order must then follow the applicable return process.

30-Day Return Window

Eligible return requests must be submitted within 30 days of the date the order was delivered.

Return requests submitted after the 30-day period may not be accepted unless the issue is covered by the One-Year Limited Warranty described below.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• The product must be in its original, undamaged, and resalable condition.
• All original accessories, charging cables, manuals, packaging, and included items must be returned.
• The product must not show signs of extended use, accidental damage, liquid exposure, misuse, or unauthorized modification.
• Proof of purchase, such as an order number or confirmation email, is required.
• The return must be approved before it is shipped.

A brief inspection or model-fit check is acceptable, provided the product remains complete, clean, undamaged, and in resalable condition.

Returns sent without prior authorization may not be accepted.

Incorrect Model Selection

Each keyboard case is designed for specific iPad models. Customers are responsible for selecting the model that matches their iPad.

If you selected the wrong model, contact us within 30 days of delivery.

An incorrectly selected model may be returned if it meets all return eligibility requirements. The customer is responsible for return shipping costs.

We do not currently offer direct exchanges. After the eligible return is approved, you may place a new order for the correct model.

Change-of-Mind Returns

For returns not caused by a product defect, shipping damage, or an error on our part:

• The customer is responsible for return shipping costs.
• A trackable shipping method should be used.
• Optional expedited shipping charges are non-refundable.
• Sale items are refunded based on the actual price paid.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, you receive an incorrect item, or an item is missing, contact support@linkwayglobe.com as soon as possible and preferably within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or a short video showing the product, packaging, and issue

Additional information may be requested when reasonably necessary to evaluate the claim.

Once the issue is verified, we will provide an appropriate resolution, which may include a replacement, a prepaid return label, or a refund at no additional cost to you.

Please keep the product and original packaging until the claim has been resolved.

One-Year Limited Warranty

Products purchased directly from linkwayglobe.com are covered by a One-Year Limited Warranty beginning on the date of delivery.

The warranty covers verified manufacturing defects that occur during normal use, including eligible functional defects involving the keyboard, trackpad, connector, charging system, or rotating hinge, where applicable to the product.

The warranty does not cover:

• Accidental damage, drops, impact, or crushing
• Liquid exposure or improper storage
• Misuse, neglect, or use contrary to the product instructions
• Unauthorized modification, disassembly, or repair
• Normal wear and tear
• Cosmetic scratches, discoloration, or surface wear that does not affect function
• Normal reduction in rechargeable battery capacity over time
• Damage caused by an incompatible iPad, charger, cable, stylus, or accessory
• Products purchased for the wrong iPad model
• Products purchased from an unauthorized third-party seller

To submit a warranty claim, email support@linkwayglobe.com with your order number, a description of the issue, and clear photos or video showing the problem.

After reviewing an eligible claim, we may provide troubleshooting assistance, a replacement product or component, or a refund if an appropriate replacement is unavailable.

This limited warranty does not reduce any rights you may have under applicable consumer protection law.

How to Initiate a Return

1. Contact Us

Email support@linkwayglobe.com with your order number, the item you wish to return, and the reason for the return.

2. Wait for Approval

If the return is eligible, we will provide return instructions and the applicable U.S. return address.

Do not send a return to the address shown on the original shipping package unless we specifically instruct you to do so.

3. Ship the Product

Pack the product securely with all original accessories and included items.

For customer-paid returns, use a trackable shipping service and keep the shipping receipt until the return is completed.

We are not responsible for customer-paid return packages that are lost before reaching the approved return address.

Return Shipping Costs

Linkway will cover reasonable return shipping costs for verified defective, damaged, or incorrect items.

For wrong-model selections, change-of-mind returns, or other non-defect returns, the customer is responsible for return shipping costs.

Refund Processing

After the returned product is received and inspected, we will email you with the result of the return review.

Approved refunds will be issued to the original payment method.

We generally process approved refunds within 5 business days after inspection. Your bank, credit card issuer, or payment provider may require an additional 5–10 business days to display the refund.

We cannot issue a refund to a different card, account, or payment method.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

• Gift cards
• Personalized or custom-made products
• Items clearly marked as final sale before purchase
• Products damaged through misuse, accidental damage, or unauthorized modification
• Products returned with missing components or accessories
• Products that do not meet the return eligibility requirements

Third-Party Purchases

This policy applies only to purchases made directly through linkwayglobe.com.

Products purchased through Amazon, another marketplace, distributor, or third-party retailer are subject to that seller’s return and warranty policies. Please contact the original seller for assistance.

Contact Us

For questions about cancellations, returns, refunds, or warranty claims, contact:

support@linkwayglobe.com

Policy Updates

We may update this policy when our return procedures, fulfillment services, or warranty terms change.

The version displayed on this page applies from the date it is published.